Customer Service

Please take a moment to read our policies prior to placing your order. If you have questions regarding our policies feel free to contact us.

Contact Information:

PENELOPE'S QUILT CLOSET
1793 Ruie Rd.
N. Tonawanda, NY 14120
Phone:(716)694-6019

Email: penelopes_quiltcloset@yahoo.com

Privacy Policy:

Your privacy is of utmost importance. No personal information will ever be given out or sold to any 3rd. party.

Return Policy:

Customer satisfaction guaranteed. Refunds or exchanges may be made within the first 30 days of receipt of merchandise.
PLEASE NOTE:Custom made items are not returnable.

Shipping/Handling Policy:

S/H is included for orders shipped to U.S. addresses. Most orders are shipped using 1st. Clas or Priority Mail butd due to the increase in postage rates, your order will be shipped by the most economical method in order to keep my current prices, (Parcel Post, Priority Mail, Fed Ex ground or UPS).

Orders paid for with a personal check,or money order made payable to Penny Durnin, will be shipped after your check clears.

PENELOPE'S QUILT CLOSET
1793 Ruie Rd.
N. Tonawanda, NY 14120
Phone:(716)694-6019

Email: penelopes_quiltcloset@yahoo.com